The orders are usually processed within 3 to 5 business days, depending on the order size and complexity.

1. Claims for Damaged, Defective, or Lost Items

• Found something wrong with your order? Let us know within 30 days of receiving it. For packages lost in transit, the 30-day window starts from the estimated delivery date.
• To file a claim, please send a brief explanation and a clear photo of the issue.
• If approved, you can choose between:
• A replacement shipped to you within 3 business days, or
• A refund issued back to your original payment method within a few business days.

2. When Refunds or Replacements Aren’t Allowed

We can’t process refunds or replacements in these
situations:

• Incorrect Shipping Address: If an address you provided is insufficient and the package is returned, you’ll be responsible for reshipping.
• Unclaimed Packages: If a package isn’t picked up and gets sent back, reshipment costs will apply.
• Buyer's Remorse: Changed your mind? Refunds aren’t offered for this. You’re welcome to reorder at your own expense if you'd like.
• Customs Rejections: Since we ship only within the U.S., this typically won't apply—but just so you know, if a package is returned due to customs, a refund won’t be issued.
• Cancellation After Processing Begins: Once your item has been produced or prepared for shipment, cancellation or refund isn't possible.
• Out-of-Stock or Discontinued Items: No refunds for marketing or product development costs if an item becomes unavailable.

3. What If You Haven’t Received Your Refund Yet?

• The refund process typically happens within a few business days, but depending on your bank or payment provider, it may take longer to appear on your statement.
• If it still hasn’t shown up after a few days, feel free to reach out to us—we’ll gladly assist.

If your order arrives damaged, defective, or incorrect, we’ll gladly send a replacement or issue a refund.

Simply contact our support team within 30 days of
receiving your order.

Please include:

• Order Number
• A brief explanation of the issue
• A clear photo of the product

We’ll review your request and let you know if it has been
approved.

• Replacement: A new item will be shipped to you within 5 business days.
• Refund: The refund will be issued to your original payment method (timing depends on your bank/payment provider).

Yes, refunds/replacements are not offered if:

• You change your mind (buyer’s remorse).
• An incorrect address was provided and the package was returned.
• A package is refused or returned due to unpaid customs fees (not applicable for U.S. customers).