Refund policy

Refund Policy

1. Claims for Damaged, Defective, or Lost Items

• Found something wrong with your order? Let us know within 30 days of receiving it. For packages lost in transit, the 30-day window starts from the estimated delivery date.
• To file a claim, please send a brief explanation and a clear photo of the issue.
• If approved, you can choose between:
• A replacement shipped to you within 3 business days, or
• A refund issued back to your original payment method within a few business days.

2. When Refunds or Replacements Aren’t Allowed

We can’t process refunds or replacements in these situations:

• Incorrect Shipping Address: If an address you provided is insufficient and the package is returned, you’ll be responsible for reshipping.
• Unclaimed Packages: If a package isn’t picked up and gets sent back, reshipment costs will apply.
• Buyer's Remorse: Changed your mind? Refunds aren’t offered for this. You’re welcome to reorder at your own expense if you'd like.
• Customs Rejections: Since we ship only within the U.S., this typically won't apply—but just so you know, if a package is returned due to customs, a refund won’t be issued.
• Cancellation After Processing Begins: Once your item has been produced or prepared for shipment, cancellation or refund isn't possible.

3. What If You Haven’t Received Your Refund Yet?

• The refund process typically happens within a few business days, but depending on your bank or payment provider, it may take longer to appear on your statement.
• If it still hasn’t shown up after a few days, feel free to reach out to us—we’ll gladly assist.